F.A.Q

Product Information

Answers to commonly asked questions about Fleshlight:

What is a Fleshlight?
Fleshlight represents the next step in the evolution of male masturbation. Here’s why the Fleshlight is unique:

1) Unlike many male masturbators, the Fleshlight’s patented design includes a hard outer Case that contains the Fleshlight Sleeve. Not only does this Case contribute to the Fleshlight’s distinctive look and brand image, it also makes using the product easier and keeps the ‘mess’ to a minimum. An added bonus to our Case design is that it offers the user the ability to control the level of suction during use (by tightening or loosening the end cap) further heightening the experience.

2) Our patented SuperSkin material is unlike anything available on today’s market. Phthalate free and non-toxic, your customers are bound to be impressed by the realistic feel of our material.

3) All Fleshlight products are produced in the United States and our highly trained staff closely monitors quality control in order to ensure that every Fleshlight that leaves our facility meets our highest standards for quality.

The Fleshlight is composed of two corresponding parts, the Fleshlight Case and Fleshlight Sleeve. The Case is discreetly designed to resemble a common flashlight and is available to you in a variety of colors, including black, silver, white and clear. Each end of the Fleshlight Case features a removable ‘cap.’ The larger cap is removed during use and exposes the Fleshlight Sleeve (more on that in a moment). The smaller cap on the opposite side controls the level of suction the user experiences during use and can be removed to assist with easy cleaning.

The soft, supple, pliable Fleshlight Sleeve is made from Super Skin, a patented material that is unmatched in replicating the feel of real skin. The sleeves are available in a variety of options, are non-toxic, phthalate-free, easy to clean, and will last for years with proper care. The sleeve is easily removed from the Fleshlight Case for cleaning and customers can use the same Fleshlight Case with multiple sleeves. Remove the Sleeve from the Case prior to use and heat the sleeve in warm water for a few minutes. The material will retain the heat remarkably well and friction will do the rest. Replace the Sleeve inside the Fleshlight Case, generously lubricate the product and rinse the Sleeve and Case with warm water after use.

How big is the Fleshlight?
The Fleshlight is approximately 10 inches in length and 4 inches in diameter.

Does it vibrate or require batteries? Will it function like a regular flashlight?
No. The Fleshlight does not require batteries or electricity to function.

Are Fleshlight sleeves made with latex or plastic or silicone?
No. The Fleshlight material is a company secret covered by a series of US patents. No other sex products are built with the same feel and durability as the Fleshlight. Words can not explain this one of a kind product!

How do you use the Fleshlight?
Warm your Fleshlight sleeve by soaking it in a sink/tub filled with warm water. If necessary, drain the water and repeat the process with new warm water. Do NOT boil or microwave your sleeve! Shake off the water and replace the sleeve in the Fleshlight case, adjust the tightness of the cap at the bottom to vary the suction of the sleeve, and finish by applying a liberal amount of lubricant to the Fleshlight and yourself. If the Fleshlight still feels too cold to you, then next time try warming the lube in the sink/tub at the same time as the sleeve. The Fleshlight is now ready for use.

What is the best way to clean the Fleshlight?
Simply rinse your Fleshlight sleeve with warm water from your sink and allow time for both to dry before storing. Do NOT use soap to clean your sleeve. For tough cleaning, we suggest using isopropyl alcohol. To maintain that soft feel, sprinkle a liberal amount of corn starch on the sleeve and shake off the excess powder. We do NOT recommend the use of talcum or baby powder. NOTE: Powdering of an Ice Fleshlight with Talc will cause it to gradually cloud over.

What is the best way to dry the Fleshlight?
Shake out as much water as possible and place in a well ventilated area. For quick drying, slide a thin cloth/towel (lint-free preferably) through it from one end to the other. When you return it to the case, make sure to leave the end caps loose so that air can continue to circulate.

Can a person use a condom with the Fleshlight?
While there is no need to use a condom with the Fleshlight (as long as you do NOT share your Fleshlight!), doing so will not harm the Fleshlight or yourself.

Can a customer use different sleeves with a single Fleshlight case?
Yes, all of our Enhanced Sleeves are for use with the Fleshlight case. We recommend purchasing a case for each sleeve in order to make storage as convenient as possible, but you may opt to use several sleeves with just one case.

My customers complain that the Fleshlight sleeve is sticky after it is cleaned and dried. What should I tell them?
The sleeve is NOT defective. It may be stored in its tacky state. When it comes time for using the Fleshlight, just rinse it in warm water, let it dry, and then apply lubricant. It is possible to simply powder the sleeve with a bit of corn starch.

What type of lubricants can be used with the Fleshlight?
We recommend the use of water-based lubricants only. Oil-based lubricants should NOT be used, since they will slowly destroy the Fleshlight material over time.

 

Payment Information

Is my online information secure?
Your personal information will be protected by the worlds most advanced encryption technologies. The padlock on the bottom of your browser status bar ensures your order will be securely processed.

How will the order show on my statements?
Purchases made by credit card or online check will read on your statement as “ILF, LLC”

What do I do if my payment was declined?
Contact Us via phone or email.

Why was my payment declined?
Credit card payments may be declined for any number of reasons. The best way to determine the cause of the failure is to contact the bank that issued your credit card. Otherwise, feel free to Contact Us via phone or email to review your order and attempt to process the transaction again.

Do you offer COD as a payment option?
At this time, it is not possible to issue payment by COD.

Do you offer credit terms?
If you’d like to apply for a line of credit, please contact us and we’ll fax or email the form to your attention. Please note that we will review your credit and contact your references. All applications are subject to review and it may take up to two weeks to receive a response.
All Payment Methods:

• Online Credit Card Payment
• Check/Money Order
• Wire Transfer
• Fax Order
• Email/Phone Order

Online credit card payment

We accept Visa, Mastercard, Discover and American Express credit cards. Check and debit cards that carry the Visa or Mastercard logo are also accepted. To make a payment online using your credit card, while in the shopping cart select “Credit Card.” Complete the form in its entirety! Credit cards are generally processed instantaneously. If we encounter difficulty processing your payment, you will be contacted via email.

Check/Money order
Money orders must be in US dollars. For your protection, we do not accept cash payments. Use the mailing address listed on Contact Us.

To make a payment using a check or money order, while in the shopping cart select “Offline Payment” as your payment option. Be sure to print out your order and record the total amount due and the order number. Make payments payable to ILF, Inc. Be sure to record your name (the one you used when you placed your order) and your order number on the money order. For your protection, we suggest that all payments are sent via a traceable carrier. Orders will not ship until payment is received and processed.

Wire Transfer
Payment must be in US dollars. Please be sure to include additional amounts large enough to cover any fees charged by your bank for making the transfer and/or converting your payment to US dollars to avoid shipping delays. Please Contact Us to obtain bank details for the transfer.

To make a payment using a wire transfer, while in the shopping cart select “Offline Payment” as your payment option. Be sure to print out your order and record the total amount due and the order number. Orders will not ship until payment is received and processed.

Fax order
If you’d rather issue your order via fax, please download the order form here. Fax in a completed order to the fax number listed on Contact Us page. If you’d like to issue payment via credit card, please download the credit card authorization form here and include it with your order. We will process your payment upon receipt. Shipping times will vary depending upon the type of payment method you submit.

Email/Phone order
Use the phone number or email address listed on Contact Us page to submit an order using either of these methods.

Feel free to reach us by any method listed on the Contact Us page.

Shipping Information

How will you ship my order?
We use UPS to ship all orders. Several UPS options are provided when you place your order. Orders shipping to a PO Box will be shipped via USPS by default.

Can I use my own FedEx or UPS account?
Yes, you may elect to use your own UPS or FedEx account. When you place your order, select “Third Party Courier” as your shipping method and list the account information in the comments. You will not be charged for shipping when you submit your order.

What if I want to use my own freight company?
You may elect to use your own freight company. Select “Third Party Courier” as your shipping method and include contact information for your carrier in the comments section of your order. We will contact the carrier when your order is ready for pick up.

How long will it take you to ship my order?
Typically, paid orders will ship in 3-5 business days (holidays excluded). Please note that we will not begin to prepare your order until payment is received. Larger orders or special requests may require additional time to prepare and ship.

There are a number of countries which have customs restrictions including:
Argentina, Bahrain, Canary Island, China, Ghana, Indonesia, Iraq, Japan, Jordan, Korea, Lebanon, Malaysia, Mexico, Pakistan, Philippines, Russian Federation, Saudi Arabia, Sri Lanka, Tanzania, Thailand, United Arab Emirates, Venezuela. If your country is in this list, please be advised that ILF will not be responsible for shipments which are confiscated by customs. Please take special care to ensure that you’ll be able to receive your order before submitting one via your account.

Are duty fees included in the shipping price?
International orders may be subject to additional customs fees and duties. We do not include these additional costs as a part of the total amount. For a customs duties/taxes/fees estimate, please Contact Us.

How will the items be declared in customs?
We will declare the actual product value to customs, but name declarations are assigned per the following:
Fleshlight inserts = gel sleeves
Fleshlight cases = plastic housing
lubricant = water based liquid
vibrators = massagers
mr. limpys = gel molds

Can you ship my item as a “gift”?
Requests to ship your order as a “gift” will not be honored. Doing so jeopardizes our relationships with our carriers and customs departments.

Why Sell Fleshlight Products?

Made in the USA

Our quality products have been made in the USA since day one. This allows us to not only employ fellow Americans, but also gives us complete control over our manufacturing to ensure we continue to produce excellent toys.

A Focus on Quality

We cut no corners and spare no expense in ensuring we produce a top of the line, satisfying product every time. To ensure nobody is ever left unsatisfied we extend a 90-day Warranty on all our products that you can pass along to your customer.

Over 20 Million Sold

We have been in the business of providing a cutting edge and satisfying product for over 25 years and have many happy customers to show for it.