- How will you ship my order?
We use UPS to ship all orders. Several UPS options are provided when you place your order. Orders shipping to a PO Box will be shipped via USPS by default.
- Can I use my own FedEx or UPS account?
Yes, you may elect to use your own UPS or FedEx account. When you place your order, select "Third Party Courier" as your shipping method and list the account information in the comments. You will not be charged for shipping when you submit your order.
- What if I want to use my own freight company?
You may elect to use your own freight company. Select "Third Party Courier" as your shipping method and include contact information for your carrier in the comments section of your order. We will contact the carrier when your order is ready for pick up.
- How long will it take you to ship my order?
Typically, paid orders will ship in 3-5 business days (holidays excluded). Please note that we will not begin to prepare your order until payment is received. Larger orders or special requests may require additional time to prepare and ship.
- There are a number of countries which have customs restrictions including:
Argentina, Bahrain, Canary Island, China, Ghana, Indonesia, Iraq, Japan, Jordan, Korea, Lebanon, Malaysia, Mexico, Pakistan, Philippines, Russian Federation, Saudi Arabia, Sri Lanka, Tanzania, Thailand, United Arab Emirates, Venezuela. If your country is in this list, please be advised that ILF will not be responsible for shipments which are confiscated by customs. Please take special care to ensure that you'll be able to receive your order before submitting one via your account.
- Are duty fees included in the shipping price?
International orders may be subject to additional customs fees and duties. We do not include these additional costs as a part of the total amount. For a customs duties/taxes/fees estimate, please Contact Us.
- How will the items be declared in customs?
We will declare the actual product value to customs, but name declarations are assigned per the following:
Fleshlight inserts = gel sleeves
Fleshlight cases = plastic housing
lubricant = water based liquid
vibrators = massagers
mr. limpys = gel molds
- Can you ship my item as a "gift"?
Requests to ship your order as a "gift" will not be honored. Doing so jeopardizes our relationships with our carriers and customs departments.